Refund Policy

At Tocco Wellness, LLC, we stand behind the quality of our hemp and CBD products. Due to the nature of our goods, we do not offer refunds. However, we are committed to making things right if there is a legitimate issue with your order.

 

 

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Replacements

 

We gladly offer product replacements under the following conditions:

 

You must contact us within 7 days of receiving your order.

 

You must provide clear and detailed photos showing the issue.

 

You must include a description of the problem (e.g., damaged packaging, incorrect item, defective product).

 

 

If the issue meets our replacement criteria, we will send a replacement item at no extra cost.

 

 

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What We Don’t Cover

 

We do not offer replacements or refunds for:

 

Dissatisfaction based on taste or effect (results may vary by individual)

 

Claims without proper photo evidence

 

Products that have been heavily used or tampered with

 

Attempts to receive free product through unverified claims

 

 

We're here to help, but we kindly ask that you respect our policies and approach us with honesty.

 

 

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Contact for Issues

 

To request a replacement, please email us at [your email address] with:

 

Your order number

 

Photos of the issue

 

A brief description of the problem

 

 

We'll get back to you within 2 business days.